Q&A
Q) International Shipping?
A) We ship to most countries!
Q) Why was I billed taxes for my Subscription Service or Product?
A) Due to changes in Online Sales Tax Law, residents in many states are required to pay Taxes per State Regulation. To view which States are currently collecting Sales Tax, please see the following page, "State Sales Tax". Please know that states may be added to this list at any time.
Q) How do I change my Shipping Address or Billing Address for my Subscription?
A) If you would like to make any adjustments to your Shipping or Billing Address, please send us an email at customerservice@thewitchesmoon.com with the updated information. We would be happy to make this adjustment for you.
Q) What day each month does my card get charged?
A) You are able to change your renewal date to whichever day is most convenient for you.
Q) How do I change the payment method that is associated with my subscription?
A) To change the payment method associated with your subscription, simply login to your account, choose the "Shipping Addresses" Tab, choose "Change Payment Method.
Q) Can I cancel my subscription any time?
A) After your first charge, you will be able to cancel any future subscriptions. You are even able to skip subscriptions. This can be done by logging into your account and selecting "Cancel" next to the subscription item. If you are unable to find this option or need assistance, please contact us at customerservice@thewitchesmoon.com with a clear request to cancel as well as providing the First/Last Name and Email associated with your account.
Q) How does cancellation work?
A) Please know that if you have canceled your subscription AFTER your renewal has been processed, you will receive one more box, unless otherwise requested through email communication.
Q) Is there anything I need to know about updating my Shipping Address?
A) Please know that your box will be shipped to the address that was connected to the last order processed. If you need to adjust your shipping address after a renewal has been processed, please contact us so that we are able to notate your account.
Q) What is the return policy?
A) Due to the nature and energy of the products and subscription service that we provide, all sales are final unless there are damaged pieces. Please contact us with any concerns.
Letter from The Witches Moon®:
Dear Subscriber,
We are writing to inform you of a small adjustment to shipping prices starting on February 1st, 2022. We have not raised shipping prices since we started this wonderful journey in 2016, and have done everything we can to make our shipping costs affordable. Unfortunately, the cost of shipping is now at a cost where we have to make an adjustment to continue sharing our passion for this craft with you.
Starting February 1st, 2022, $1.00 (one dollar USD) will be added to the shipping and handling cost of all subscription boxes.
We extend our deepest gratitude for your support of The Witches Moon and for giving us the opportunity to serve you on your magical journey. We truly hope to serve you for years to come. The memories and relationships we have built with our subscribers are invaluable and so important to our small team. We look forward to you seeing what we have been working so hard on for the coming collections!
Many Blessings,
The Witches Moon